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  • How Do I Pay?

    We accept Cash, Check, or Money Orders. We accept major credit card via the web site.

  • Payments are required at time of service or we will bill you if requested. We will need your Email address for  billing.

  • All billed accounts are due Net 10 days or a service late fee may be added.

  • When do you mow?
    Our crews begin mowing 8am and finish by dark.
  • Do you provide fall or winter services?
    Yes, Property clean-up is available call or email us for details.
  • When does our contract end?
    There is no signed contract (Residential) unless you request it. Your service will continue from season to season unless you inform us you would like to cancel your service.
  •  What about if it rains?
    If it is raining buckets, we will reschedule your service to the following day. If the rain is light, we will mow.
  • How many mows are there in the season?
    We begin mowing in late February to early March and continue based on service selected. All this is subject to the weather. Weekly customers will have about 32 mows and biweekly about 16, depending on when you sign up with us.
  • What about skips and schedule changes?
    We try to accommodate any scheduling changes you desire. If for any reason, you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance by telephone (903-880-7264) or email us at MyLawnCare@earthlink.net. We will make every effort to make changes (for special occasion like weddings, parties, etc) if you contact us at least 48 hours in advance.  However we cannot guarantee the change. If you have requested a skip service, your service will continue the next week as usual.
  •  How do I cancel my service?
    To cancel your service completely, simply call or email us by 12PM the business day before your next service.
  • What type of equipment is used on my lawn?
    We use small deck walk behinds, and Zero Turn mowers.  We use steel blade edgers  or string trimmers for the walkways, driveway, and for areas the mower cannot get. Then to finish it off, we use a blower to clean off the hard services.

    What height is my lawn cut at?
    We cut lawns at 3.0” – 3.5” depending on when we start your service. During summer months or excessive rain we may raise our heights at our discretion.
  • What if I have a lock on my gate?
    If you have a gated area, we ask you to either leave the gate unlocked, or provide us with the combination. If this does not work for you, then let us put our combination lock on it for you. If we arrive and cannot access a gated area, we will cut what we can and you will be charged the full price.  If you call and want us to come back, there will be an additional charge.
  • What if I have a dog or pet?
    Please make sure you let us know ahead of time, so we can keep an eye out when opening the gate or have your dog put up on your service day. We will do our best to close the gate, but accidents do happen, so we are not responsible for lost animals.  If the animal gets loose while we are there, we will attempt to contact you to make you aware of the issue. We also ask that you please clean up after your pet, we do not expect to mow areas that with doggy surprises without additional charges.
  • What about service issues or complaints?
    Our goal is total customer satisfaction! If our work in not satisfactory, or you think we did not service your yard, we do not give credit, however, we will attempt to fix the area in question without additional charge. The issue will be fixed either on the same day (time permitting) or next business day. Your notification of unsatisfactory service must be received within 24 hrs of the service. If you do not notify us within 24 hrs of the service, we will consider the work satisfactory.
  • What about property damage?
    Please contact us immediately if there is any property that is damaged by our crew. We are not responsible for damage to sprinkler heads, drain caps, valve covers, exposed phone, cable, electrical and satellite cables. Upon your notification, we will repair covered damage in a timely manner.  We will not honor any request for repair expenses for damaged property that we were not made aware of or allowed to repair in a timely manner.  If we are unable to repair the damage professionally, we will make arrangements to hire someone who is qualified to make the repair. To report any damage please contact us by phone or email.

    What about leaves?
    We do not rake leaves during your regular mowing service. If your lawn is covered with leaves we will mow, mulch, disperse it the best we can with the mower during the regular mowing. If there is a big pile of leaves we will work around it, for safety reasons, not knowing what is in them. We do offer leaf removal services; just call or email for more information.

    Do you bag grass clippings?
    Our service does not include bagging the grass clippings, however, we do offer it at an additional charge provided the route can handle the service.  Please inquire if you are interested. Also keep in mind, when your lawn is mowed weekly, the grass clippings will not be as much as when mowed biweekly.
  • Can I switch between weekly to biweekly?
    We do allow you to switch from biweekly to weekly, but we do not recommend switching from weekly to biweekly during the growing season. Bi weekly services are offered. However, we do not recommend this service during the growing season. Many conditions will affect your lawns growth such as watering, fertilization schedules, etc.  Industry accepted mowing standards, which we try to adhere to, recommend only cutting ¾ to 1 inch off the top each mowing. Bi-weekly service inherently causes problems such as clumps of grass or grass appearing to be cut unevenly. We will be not be able to send crews back to correct these issues or guarantee these services as we do on our weekly services.  Service are provided weekly, Bi-Weekly or as requested. Switching services may effect your pricing plan. We do charge an additional fee if grass height is over 6 inches.

    Do you lawn mow on holiday’s?
    There are only a few holidays we take off.  The following is a list of the holidays.  We observe:  Memorial Day, 4th of July, Labor Day, Christmas and New Years day.
  •  I always thought that dandelions could be prevented from showing up in my lawn. Is this true?
  •  Contrary to popular belief, dandelions cannot be effectively prevented. They can only be controlled when they're actively growing. They're best controlled in late spring, after they have sprouted. If we treat for dandelions, we'll continue to monitor your lawn throughout the season and treat new dandelions as they show up.
  • What services do you offer?Lawn mowing and fertilization; hedge & tree trimming; Plantings ( flowers, trees, grasses); Leaf removal and mulching; Bush & Bed; Fall/Spring. If we haul items away there is a minimum $30 haul fee. If you need a service not listed, just contact us.

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